Shipping & Return

Shipping Policy for COACO USA

Thank you for shopping at Coaco USA! We strive to make your shipping experience as smooth and transparent as possible. This Shipping Policy outlines our shipping practices, including processing times, shipping rates, delivery estimates, and other important information.

Processing Time:

  • Order processing typically takes 3-5 business days. Business days are Monday through Friday, excluding holidays.
  • Processing time includes verifying your order, preparing your items for shipment, and packaging them.
  • Orders placed on weekends or holidays will begin processing on the next business day.
  • During peak seasons or promotional periods, processing times may be slightly longer. We will make every effort to communicate any potential delays.

Shipping Rates:

  • We offer various shipping options with rates calculated based on the weight and dimensions of your order, as well as your destination.
  • You can view the available shipping options and their respective costs at checkout before completing your purchase.
  • We may offer free shipping on orders over a certain amount. Check our website for current promotions.

Shipping Methods & Delivery Estimates:

  • We partner with USPS and UPS to deliver your orders.
  • Delivery estimates are provided at checkout and are based on the chosen shipping method and your location. These are estimates and not guarantees.
  • Please note that unforeseen circumstances, such as weather delays or carrier issues, may impact delivery times.
  • We offer Standard Shipping throughout the United States.

Order Tracking:

  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number.  
  • You can use this tracking number to track the status of your shipment on the carrier's website.  
  • Please allow 24 hours for the tracking information to update.

Shipping Address:

  • Please ensure that you provide the correct shipping address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.  
  • If you need to update your shipping address after placing an order, please contact us immediately. We will do our best to accommodate your request, but changes may not be possible once the order has been processed.  

Lost or Damaged Packages:

  • If your package is lost or damaged in transit, please contact us immediately.
  • We will work with the shipping carrier to investigate the issue and find a resolution.  
  • Please retain all packaging materials and damaged items for insurance purposes.

Shipping Restrictions:

  • Some items may be subject to shipping restrictions due to size, weight, or legal regulations.
  • We will notify you if any items in your order are subject to shipping restrictions.
  • Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Cancellations: 

  • Cancellations are not acceptable since our items are customized. Please contact the seller if you have any concerns with your order.

Changes to this Shipping Policy:

  • We may update this Shipping Policy from time to time. Any changes will be posted on our website.

Contact Us:

If you have any questions about our Shipping Policy, please contact us at:

Coaco USA Inc. 2005 Raymer Ave Ste A, Fullerton, CA 92833 (213) 820-4048 

cs@coacousa.com